Refund policy

Return & Refund Policy

At EchoBabyHaven, we want you to shop with confidence. If something isn’t right, we’re here to help.

Returns Eligibility

• We accept returns within 30 days of delivery

• Item must be unused, unwashed, and in original packaging

• Proof of purchase is required (order number or receipt)

Non-Returnable Items

For safety and hygiene, the following items cannot be returned:

• Pacifiers / Teethers

• Bottles & feeding accessories

• Toys designed for oral use

• Personal care or bath products

• Clearance / Final sale items

• Digital products

Faulty or Damaged Items

If your item arrives damaged or defective, please reach out within 7 days of delivery with photos.

We’ll happily replace or refund the item.

Refunds

• Once approved, refunds are processed back to your original payment method

• Refunds may take 3–7 business days to appear depending on your bank

Exchanges

Direct exchanges are not available at this time.

Please return the item and place a new order.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect

How to Request a Return

Email us:

📧 support@echobabyhaven.com

Include: Name, Order #, and a brief description